Student	Gaining Customer Trust (R)	Interacting with Customers (R)	Learning What Customers Want (O)	Giving Customers What They Want (R)	Keeping Customers Coming Back (O)	Seeing the Customer's Point (O)	Selling Yourself and the Company (O)	Handling Customer Complaints (R)	Customer Service by Telephone (R)	Customer Service by Internet (R)
Amadio, Therese	100.0%	70.0%	0.0%%	60.0%	0.0%%	0.0%%	0.0%%	80.0%	60.0%	0.0%%
Baker, Dennis	80.0%	60.0%	0.0%%	90.0%	0.0%%	0.0%%	0.0%%	70.0%	90.0%	90.0%
Hilbert, Anne	90.0%	90.0%	0.0%%	90.0%	0.0%%	0.0%%	0.0%%	70.0%	90.0%	60.0%
Mercurio, Karin	100.0%	100.0%	0.0%%	100.0%	0.0%%	0.0%%	0.0%%	100.0%	100.0%	100.0%
Raponi, Isidoro	90.0%	80.0%	0.0%%	70.0%	0.0%%	0.0%%	0.0%%	0.0%%	70.0%	60.0%
Spencer, Brad	100.0%	100.0%	0.0%%	100.0%	0.0%%	0.0%%	0.0%%	90.0%	90.0%	80.0%
Vasquez, Michael	100.0%	70.0%	0.0%%	70.0%	0.0%%	0.0%%	0.0%%	80.0%	80.0%	80.0%
von Sholly, Pete	60.0%	70.0%	0.0%%	80.0%	0.0%%	0.0%%	0.0%%	80.0%	90.0%	80.0%