Telephone and Email
Etiquette Lessons
Creating a Good Impression
Better Telephone Conversations
Barriers to Telephone Conversations
Making and Returning Calls
Keeping Telephone Calls Professional
Making Cold Calls
Handling Conference Calls
Cellular Phone Etiquette
Appropriate Work E-Mail
Mistakes of Work E-Mail
I used to think, ‘What’s the big deal about talking on the telephone?’ Then I went to work and learned there’s a whole set of rules just for using the phone. One that gave me trouble at the beginning was the rule against making and taking personal calls on company time. 
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