VISUAL OR PERFORMING ARTS AND COMMUNICATION

Floral
Designer

English
Skill Check

You spent two hours preparing a flower arrangement, but when the customer sees it, she says she does not like it and will not pay for it. You want to please her, and you don’t want your shop to lose money. You tell her you are sorry she is not happy with the arrangement and ask how she would like you to change it. After her response that is given below, what will you say?

Customer: I don’t like that arrangement. I wanted something brighter.

You: While you’re here, I’ll change a few flowers to add color.

Customer: You don’t have to change it. I just don’t want it.

You:

© Copyright 2012 Career Solutions Publishing, 1199 Lancaster Avenue, Berwyn, PA 19312. Telephone: 1-888-299-2784; FAX: (610) 993-8249.
E-mail: csp@careersolutionspublishing.com. Website www.careersolutionspublishing.com. It is illegal to transmit in any form or photocopy any portion without written permission of the publisher.