Customer service representatives need good communication and interpersonal skills. They must thoroughly understand the business they represent in order to resolve complaints and answer customers’ questions. They must know how to use computers to keep a record of customer questions and problems.

I was hired to be a customer service representative immediately after graduating from high school. My employer gave me a formal twoweek training course, where I learned to deal with customers, use the company’s software, and complete standard company forms. I was supervised closely during my first three months of employment.