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Choose your Required Lessons for Class: Work Readiness, 10 a.m.

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Category	Topic	Lesson
Work Habits
	Workplace Ethics
		Demonstrating Good Work Ethic
		Behaving Appropriately
		Maintaining Honesty
		Playing Fair
		Using Ethical Language
		Showing Responsibility
		Reducing Harassment
		Respecting Diversity
		Making Truthfulness a Habit
		Leaving a Job Ethically
	Personal Characteristics
		Demonstrating a Good Attitude
		Gaining and Showing Respect
		Demonstrating Responsibility
		Showing Dependability
		Being Courteous
		Showing Pride in Work
		Gaining Coworkers' Trust
		Persevering
		Handling Criticism
		Showing Professionalism
	Employer Expectations
		Behaviors Employers Expect
		Objectionable Behaviors
		Job Success
		Transferable Job Skills
		Establishing Credibility
		Demonstrating Your Skills
		Surviving a Bad Environment
		Managing Change
		Building Work Relationships
		Advancing Your Career
Workplace Effectiveness
	Customer Service
		Gaining Customer Trust
		Interacting with Customers
		Learning What Customers Want
		Giving Customers What They Want
		Keeping Customers Coming Back
		Seeing the Customer's Point
		Selling Yourself and the Company
		Handling Customer Complaints
		Customer Service by Telephone
		Customer Service by Internet
	Problem Solving
		Becoming a Problem Solver
		Identifying a Problem
		Becoming a Critical Thinker
		Thinking Creatively
		Effective Risk Taking
		Holding Yourself Accountable
		Managing Change
		Removing Barriers to Change
		Making Change Serve You
		Dealing with Ongoing Change
	Teamwork
		Teamwork Skills
		Reasons Companies Use Teams
		Decisions Teams Make
		Team Responsibilities
		Problems That Affect Teams
		Building Team Communication
		Expressing Yourself on a Team
		Giving Constructive Criticism
		Receiving Criticism
		Team Problem Solving
	Time Management
		Managing Time
		Putting First Things First
		Juggling Many Priorities
		Overcoming Procrastination
		Dealing with Information Overload
		Organizing Workspace and Tasks
		Staying Organized
		Finding More Time
		Managing Projects
		Prioritizing Personal and Work Life
Business Etiquette
	On-the-Job Etiquette
		Using Professional Manners
		Introducing People
		Language and Behavior
		Business Casual Dress
		Business Meal Functions
		Behavior at Work Parties
		Behavior at Conventions
		International Etiquette
		Cross-Cultural Etiquette
		Working in a Cubicle
	Person-to-Person Etiquette
		Meeting Business Acquaintances
		Meeting People for the First Time
		Showing Politeness
		Interacting with Your Boss
		Interacting with Subordinates
		Interacting with Coworkers
		Interacting with Suppliers
		Ending a Lingering Visit
		Keeping Information Confidential
		Avoiding Gossip
	Telephone and Email Etiquette
		Creating a Good Impression
		Better Telephone Conversations
		Barriers to Phone Conversations
		Making and Returning Calls
		Keeping Phone Calls Professional
		Making Cold Calls
		Handling Conference Calls
		Handling Unsolicited Calls
		Appropriate Work Email
		Mistakes of Work Email
	Cell Phone and Internet Etiquette
		Cell Phone Etiquette
		Mistakes of Cell Phone Use
		Appropriate Work Texting
		Mistakes in Texting
		Using Blogs
		Using Social Media
		Understanding Copyright
		Online Security
		Adopting a New Technology
		Separating Electronic Personal Life
	Meeting Etiquette
		Handling Pre-Meeting Details
		Leading a Large Meeting
		Inviting Speakers
		Introducing Speakers
		Facilitating Discussions
		Closing a Large Meeting
		Conducting Two-Person Meetings
		Participating in Meetings
		Preparing Meeting Visuals
		Attending a Videoconference
Communication Skills
	Communicating at Work
		Improving Communication Skills
		Effective Oral Communication
		Effective Written Communication
		Effective Nonverbal Skills
		Effective Word Use
		Giving and Receiving Feedback
		Handling Anger
		Dealing with Difficult Coworkers
		Dealing with a Difficult Boss
		Dealing with Difficult Customers
	Listening
		Reasons for Listening
		Benefits of Listening
		Barriers to Listening
		Listening Strategies
		Ways We Filter What We Hear
		Developing a Listening Attitude
		Show You Are Listening
		Asking Questions
		Obtaining Feedback
		Getting Others to Listen
	Nonverbal Communication
		Communicating Nonverbally
		Positive Nonverbal Messages
		Harmful Nonverbal Behaviors
		Reading Body Language
		Reading Mixed Messages
		Matching Verbals and Nonverbals
		Improving Nonverbal Listening
		Giving Nonverbal Feedback
		Showing Confidence Nonverbally
		Showing Assertiveness
	Presenting Yourself
		Using a Pleasant Voice
		Looking Professional
		Showing a Professional Attitude
		Using Good Posture
		Presenting Yourself to Associates
		Writing Documents
		Dealing with Conflict
		Giving Constructive Criticism
		Accepting Criticism
		Demonstrating Leadership
	Speaking
		Using Language Carefully
		Showing Confidence
		One-on-One Conversations
		Small Group Communication
		Large Group Communication
		Making Speeches
		Involving the Audience
		Answering Questions
		Visual and Media Aids
		Errors in Presentation
The Job Search
	The Application Process
		Completing a Job Application
		Information for an Application
		Why Companies Use Applications
		Developing Job Information
		Assuring Accuracy of Information
		Writing a Cover Letter
		Applying Online
		Applying in Person
		Following Up on an Application
		Double Check Your Application
	Effective Résumés
		Things to Include in a Résumé
		Locating Needed Information
		Selling Yourself in a Résumé
		Terms to Use in a Résumé
		Matching Your Talents to a Job
		Describing Your Job Strengths
		Organizing Your Résumé
		Writing an Electronic Résumé
		Dressing Up Your Résumé
		Using a Résumé Successfully
	Interviewing Skills
		Preparing for an Interview
		Giving Interviews a Good Start
		Questions Interviewers Ask
		Questions Interviewers Shouldn't Ask
		Questions to Ask in an Interview
		Things to Include in a Career Portfolio
		Interviewing Mistakes
		Benefits to Ask About
		Traits Employers Call Important
		Considerations before Taking a Job
	Finding the Right Job
		Locating Jobs
		Networking
		Job Shopping Online
		Building a Job Search Website
		Getting Results at Job Fairs
		Searching the Classified Ads
		Using Employment Agencies
		Creating Your Own Position
		Landing an Internship
		Staying Motivated to Search

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