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The 100 questions available from the Topic you selected are displayed for your review so you can make choices about which questions to ask.

An (R) is shown when a Lesson is one you required when you set up your class. It is recommended that you choose questions only from Required Lessons.

You may ask the same or different questions in the Pre- and Post-Tests by clicking the appropriate columns.

Step 4c: Create a Pre- and Post-Test for Class: Work Readiness, 10 a.m.

The 100 questions available under this Topic with the corresponding Lesson title are displayed below.

For each question, decide whether you want to use the question on the Pre- or Post-Test, or on both. Check the boxes under the Pre-Test column to select the Pre-Test questions. Likewise, click the boxes under the Post-Test column to select the questions for the Post-Test.

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This demonstration has already selected questions for the Pre- and Post-Tests. You can review these questions below. Click here to continue.

Topic: On-the-Job Etiquette

 Lesson: Using Professional Manners (Optional)Pre-TestPost-Test
1.If people give you attitude, give it back to them.
2.In most situations, you should accept criticism without grumbling, even if you think the criticism is unfair.
3.Always try to shake hands with a firmer grip than the other person.
4.You should tell someone who is talking too much to be quiet.
5.You should never interrupt, even for an urgent message.
6.Small talk can often make people feel more comfortable.
7.Move away from other people if you must take an emergency cell phone call.
8.You should ask someone to take notes for you if you leave a meeting early.
9.If you don't know what your coworkers are doing, check out the papers on their desks.
10.You should try to hide your mistakes and hope nobody notices.
 Lesson: Introducing People (Optional)Pre-TestPost-Test
1.You should use the higher-ranking person's name and title when making an introduction.
2.The client's function is to make life easier for your coworkers.
3.Buyers outrank suppliers because they know more.
4.When a man and woman are of equal rank, the man is presented to the woman because of custom.
5.When introducing a new employee, you should try to help that person fit in.
6.There is no need to introduce your children at business functions.
7.You should not try to monopolize a public official's time.
8.Most older people will be annoyed if you talk about their past successes when introducing them.
9.You should let new people introduce themselves to your other friends.
10.You can skip the rules for introductions in some informal situations.
 Lesson: Language and Behavior (Optional)Pre-TestPost-Test
1.Counting to 10 is one way to restrain yourself when you feel angry.
2.Protocol is considered fairly useless in most companies.
3.Trying to fit in is unimportant unless you are in a meeting or talking to the boss.
4.You should not tell your coworkers that you can do the job better than they can.
5.The way you dress is nobody else's business.
6.You should state your opinions in words everybody can understand.
7.Everyone in your line of work shares the same jargon.
8.If you can't complete a project, try not to let your supervisor find out.
9.When coworkers make minor mistakes, you should be quick to point them out, because minor mistakes can add up to major problems.
10.If you act arrogantly, you may face unpleasant consequences.
 Lesson: Business Casual Dress (Optional)Pre-TestPost-Test
1."Business casual" refers to anything that isn't formal business clothing.
2.Every company has just about the same idea of what business casual means.
3.People may judge you by what you wear and your sense of style.
4.The company rule book is more important than how people actually dress when judging what is acceptable as business casual.
5.When in doubt, you should choose the more conservative outfit.
6.Ironing your clothing is not necessary for business casual.
7.Keeping an extra change of clothing on hand can help you deal with an emergency.
8.Suggestive clothing can give you a bad name at the office.
9.Your shirt or blouse should be long enough to stay tucked in when you bend over.
10.You can wear flip-flops to work if you change out of them as soon as you arrive.
 Lesson: Business Meal Functions (Optional)Pre-TestPost-Test
1.When driving to a business meal, you should allow extra time to park your car and walk to the restaurant.
2.You should not waste your time on small talk with the other guests.
3.You should never ask for recommendations on what to order.
4.You can begin eating your dessert as soon as you receive it.
5.It is polite to swallow your food before answering a question, even if that means making the other person wait for an answer.
6.You should never take second helpings at a buffet.
7.There is a correct way to hold your fork while cutting your meat.
8.You should use the fork or spoon closest to your plate first.
9.All cultures agree that you should never clean up your plate with a piece of bread.
10.One good way to let your host know you enjoyed the meal is to mention a specific dish you liked.
 Lesson: Behavior at Work Parties (Optional)Pre-TestPost-Test
1.If you can't come to an office party, you should tell the organizer in advance.
2.Work-related parties are a time to let loose and make noise.
3.At a company party, it is appropriate to ask your bosses about projects you know interest them.
4.It's a good idea to join conversations between people you don't know.
5.At an office party, you should limit your conversations to a few people you know best.
6.At an office party, it's okay to ask people about their families and hobbies.
7.Business casual dress is appropriate for company parties.
8.Flirting with coworkers at a company party is harmless.
9.It's all right to drink a lot at an office party if someone can drive you home.
10.You should not leave the party without thanking the organizer for the good time you have had.
 Lesson: Behavior at Conventions (Optional)Pre-TestPost-Test
1.After a long day of business sessions, it's okay to let yourself completely loose at the evening's events.
2.Even at crowded conventions, your behavior is noticed by your coworkers.
3.Don't ask questions at meetings or presentations that would attract attention to yourself.
4.If you ask for advice on which sessions to attend, you will look foolish.
5.You will sleep better if you don't worry too much about every little detail.
6.It makes no difference what you drink in your own room.
7.It's a good idea to schedule things for your family to do while you are attending business events.
8.You should keep business and personal expenses separate.
9.You should always bill all your car expenses to your employer.
10.Helpful acts will enhance your reputation.
 Lesson: International Etiquette (Optional)Pre-TestPost-Test
1.Understanding other cultures will help you get ahead in business.
2.History and geography have little effect on modern-day culture.
3.Some types of behavior are almost universal.
4.A translation dictionary is a useful tool even if you have taken a course in a language.
5.A phrase book is just a crutch that makes you look ignorant.
6.Using compliments in the native language makes you seem friendlier.
7.Religion is interesting but has no real influence on business.
8.Local style is unimportant in business attire.
9.Living in someone else's country is like being a houseguest.
10.The best way to be accepted in a new country is to try to act as though you were born there.
 Lesson: Cross-Cultural Etiquette (Optional)Pre-TestPost-Test
1.Different cultures are found only in foreign countries.
2.You can learn a lot about cultures on the Internet.
3.You should ignore unpleasant feelings about another cultural group.
4.Cultural similarities are found only in groups that live near each other.
5.A mix of cultures can be valuable for the whole office.
6.If you ask about another person's customs, you will almost certainly offend the person.
7.Very different behaviors can mean the same thing in different cultures.
8.Communication between different cultures is difficult but necessary in business.
9.Coworkers are a poor source of information on intercultural communication.
10."Treat all people well" is a good guide to dealing with difficulties between cultures.
 Lesson: Working in a Cubicle (Optional)Pre-TestPost-Test
1.A cubicle is as private a space as any other office.
2.Loud conversations can interfere with others' work.
3.You should choose an uncomfortable guest chair so visitors won't stay too long.
4.Every cubicle should be organized in the same way.
5.Unless you work in an art gallery or museum, you are not expected to know much about the artwork you hang in your cubicle; the fact that you like it is enough.
6.You should choose furniture that most people would find acceptable.
7.You should post funny sayings, cartoons and pictures in your cubicle to make people laugh.
8.It is a good idea to rearrange your wires when you rearrange your furniture.
9.Since it is nobody else's business what you are working on, it doesn't matter how your papers are left on your desk.
10.You should treat another's cubicle as that person's business home.