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The 100 questions available from the Topic you selected are displayed for your review so you can make choices about which questions to ask.

An (R) is shown when a Lesson is one you required when you set up your class. It is recommended that you choose questions only from Required Lessons.

You may ask the same or different questions in the Pre- and Post-Tests by clicking the appropriate columns.

Step 4c: Create a Pre- and Post-Test for Class: Work Readiness, 10 a.m.

The 100 questions available under this Topic with the corresponding Lesson title are displayed below.

For each question, decide whether you want to use the question on the Pre- or Post-Test, or on both. Check the boxes under the Pre-Test column to select the Pre-Test questions. Likewise, click the boxes under the Post-Test column to select the questions for the Post-Test.

When finished with this topic, click the button Save Pre-and Post Test Questions.

This demonstration has already selected questions for the Pre- and Post-Tests. You can review these questions below. Click here to continue.

Topic: Person-to-Person Etiquette

 Lesson: Meeting Business Acquaintances (Optional)Pre-TestPost-Test
1.A smile is helpful but not necessary.
2.Shaking hands is a matter of business courtesy.
3.Personal questions will usually upset the person you are meeting.
4.You should take the person to your cubicle for private conversation.
5.Nodding your head is one way of showing your attention.
6.If you are discussing your own project, don't confuse things by talking about anything else.
7.If you have another meeting, leave immediately. No explanation is necessary.
8.Before leaving, you should make sure that both of you agree on what has been discussed.
9.You should try to make your acquaintance feel that the time together has been mutually useful.
10.Emails are never a proper way to follow up a meeting. You should always call the person directly.
 Lesson: Meeting People for the First Time (Optional)Pre-TestPost-Test
1.You should not shake hands unless the other person offers first.
2.You should tell the other person whom you work for and what you do there.
3.Asking a person to spell his or her name makes you look ignorant.
4.You can assume that most people from other businesses will never be useful to you.
5.Making small talk adds a personal touch.
6.If the other person doesn't easily talk about business, you should excuse yourself and move away.
7.Business cards are a better way of presenting your contact information than writing it down.
8.Suggesting further contact makes you look appropriately interested in the other person.
9.If you can't set up a definite date at the time, further contact is probably not worthwhile.
10.Even if you don't know how the new person could help you, you should add his or her name to your address list.
 Lesson: Showing Politeness (Optional)Pre-TestPost-Test
1.You should try to keep your voice tone under control and be cheerful.
2.You should help those with a higher rank but let those below you fend for themselves.
3.Your body may tell other people that you are not paying attention.
4.Paying attention is basically a matter of keeping your eyes open.
5.If you strongly disagree with someone's opinion, you should usually save your response for later.
6.You should tell people not to butt into your conversation.
7.You should let everyone take a turn giving an opinion, even if it's one you think is totally wrong.
8.Men should always open doors for women at work.
9.You should thank a person for any help given you, no matter how small.
10.The time to end a meeting should always be determined by the person who called the meeting.
 Lesson: Interacting with Your Boss (Optional)Pre-TestPost-Test
1.You should always prepare in advance for a meeting with your boss.
2.You should always leave the boss's office door open so you can exit quickly when the meeting is over.
3.You must respect your boss only if he or she is friendly and fair.
4.You should be ready to leave when the boss indicates your time is up.
5.Asking your boss for more information can make you look stupid.
6.When speaking with your boss, you should include every detail of your concern, no matter how small, so that the boss can advise you properly.
7.Constantly talking about problems can get you in trouble.
8.There are some situations in which it is proper to ask for emergency leave.
9.If your supervisor does not respond to your problem immediately, you should take it up the chain of command.
10.To prevent misunderstandings, you should let everyone in the office, including your boss, know where you stand in conflicts between coworkers.
 Lesson: Interacting with Subordinates (Optional)Pre-TestPost-Test
1.You should rate your workers according to their personalities.
2.You should not take phone calls while meeting with a subordinate.
3.A subordinate's slipshod work reflects on you as that person's boss.
4.You need to make sure you control a subordinate's every action on the job.
5.Since you are in charge, you can treat your workers in any way you please.
6.Treating workers like children is a bad way to show your power.
7.No information is confidential unless someone specifically says it is.
8.Living up to commitments is central to being successful in business.
9.Hiring friends makes work easier.
10.A quick soda with a subordinate outside of work is acceptable.
 Lesson: Interacting with Coworkers (Optional)Pre-TestPost-Test
1.All your coworkers should be treated with equal fairness.
2.It is not worthwhile to waste your time on coworkers who make you uncomfortable.
3.When you are working with a team, you should make sure that your ideas are implemented because your reputation is at stake.
4.Manipulating coworkers can come back to haunt you later.
5.Helping others is one way to learn more about your company.
6.Gossiping is harmless, though it wastes time.
7.Non-business matters should never be discussed in the office.
8.It is best not to complain about company policies even when you disagree with them.
9.You should avoid begging for your coworkers' sympathy.
10.Flirting can be annoying but isn't really a problem as long as you keep it under control.
 Lesson: Interacting with Suppliers (Optional)Pre-TestPost-Test
1.You should treat suppliers as though they owe you a favor.
2.Your supplier is both your partner and your competitor.
3.Browbeating a supplier may make him or her conceal important information.
4.Sarcasm is a form of humiliation.
5.When there is a problem with an order, the supplier is usually at fault.
6.If a supplier makes a good presentation, you should sign a contract quickly before you lose the chance.
7.Long evenings spent with a supplier may be a mistake.
8.You should make sure the supplier knows that your company's business procedures take precedence whenever there is a conflict.
9.You can't depend on your memory when placing an order.
10.If you say "thank you" to a supplier, that person will probably take advantage of you.
 Lesson: Ending a Lingering Visit (Optional)Pre-TestPost-Test
1.The visitor should know how much time is available before the meeting starts.
2.If awkward pauses make you feel uncomfortable, you should always fill them.
3.Your body can give messages that the visitor's mind will read.
4.Asking the visitor if there is more to cover is more confusing than helpful.
5.Preparing for your next meeting before the visitor leaves only makes matters worse.
6.Standing up can bring out an unconscious response from the visitor.
7.When scheduling the next meeting, tell the visitor how annoyed you were by his or her delays.
8.Bluntness is appropriate when all else fails.
9.A handshake is expected at the end of a meeting.
10.Guiding the visitor to the door serves no purpose.
 Lesson: Keeping Information Confidential (Optional)Pre-TestPost-Test
1.If you are uncertain whether information is confidential, you can assume that it isn't.
2.You should use the company policy on confidentiality as your main guideline for keeping information confidential.
3.Giving the company's policy handbook to subordinates is usually an adequate way of instructing them in confidentiality procedures.
4.Anyone who needs to look at a file should have the file cabinet key.
5.Though it's easy to remember, your address is not a good password.
6.Rest rooms and elevators are poor places to discuss confidential information.
7.You need to dim your computer screen only if you will be gone from your desk for a long period.
8.Teasing others about your access to confidential information is a breach of trust.
9.Sometimes you must resist human nature to maintain confidentiality.
10.Email is secure because it flows rapidly between two computers.
 Lesson: Avoiding Gossip (Optional)Pre-TestPost-Test
1.Gossip doesn't hurt anybody but the person being gossiped about.
2.Your own gossip could get you fired.
3.No one will pay attention to your gossip except the person you're talking to.
4.There is nothing much you can do to avoid hearing gossip.
5.Tactless treatment of a person who is gossiping can lead to your becoming a victim of that person's gossip.
6.Waiting to tell gossipy news may help you lose the urge.
7.Moving from group to group will only increase the chance of joining in gossip.
8.You should avoid speaking ill even of people you dislike.
9.In a work environment, rumors generally turn out to be true.
10.If you gossiped about someone, apologizing is a good way to gain your victim's sympathy.
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