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The 100 questions available from the Topic you selected are displayed for your review so you can make choices about which questions to ask.

An (R) is shown when a Lesson is one you required when you set up your class. It is recommended that you choose questions only from Required Lessons.

You may ask the same or different questions in the Pre- and Post-Tests by clicking the appropriate columns.

Step 4c: Create a Pre- and Post-Test for Class: Work Readiness, 10 a.m.

The 100 questions available under this Topic with the corresponding Lesson title are displayed below.

For each question, decide whether you want to use the question on the Pre- or Post-Test, or on both. Check the boxes under the Pre-Test column to select the Pre-Test questions. Likewise, click the boxes under the Post-Test column to select the questions for the Post-Test.

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Topic: Cell Phone and Internet Etiquette

 Lesson: Cell Phone Etiquette (Optional)Pre-TestPost-Test
1.A land-line phone is preferred because it has more prestige.
2.All business phone calls have the same rules of courtesy.
3.Your cell phone should be used for business only when you are on company time.
4.Your caller will usually not notice whether you are in a noisy environment.
5.A caller who has been forwarded to your cell phone may be uneasy about whom he or she is talking to.
6.A bad cell connection will usually improve if you wait a few minutes.
7.As long as you have your phone on vibrate, it's okay to answer it in a busy room.
8.There is never any reason to tell someone where you and your cell phone are located.
9.You can accept a cell phone call in a business meeting if you know it provides information needed during the meeting.
10.If you have a "hands-free" phone, using it while driving is acceptable.
 Lesson: Mistakes of Cell Phone Use (Optional)Pre-TestPost-Test
1.If you have a great idea for a customer, you should call her or him immediately before you forget it.
2.Any time during the business day is appropriate for a cell phone call.
3.If you have someone's office number and cell phone number, you should use the office number first unless told otherwise.
4.If your phone is working well, a dropped call is usually the fault of the other person or his or her equipment, and you should point that out.
5.When you are in a face-to-face conversation, it often appears insulting to take a cell phone call.
6.One advantage of using a cell phone for business is that you can call at the last minute to change plans.
7.You should always set your ring loud enough so that you can hear it across the room.
8.When using a cell phone, you should speak loudly in case of a poor connection.
9.Even if your cell phone allows you to check email and browse the Web while holding a voice conversation, you should refrain from doing so.
10.Since callers cannot tell that their calls are being screened, you are free to screen as much as you like.
 Lesson: Appropriate Work Texting (Optional)Pre-TestPost-Test
1.Text messaging is so different from email that it has a completely different set of rules.
2.Before contacting a customer by text message, you should find out whether the customer prefers texts or another form of communication.
3.Most kinds of texting abbreviations are appropriate for business as well as personal use.
4.Like email, a text can be sent at any time convenient for the sender.
5.If a customer is good at texting, you can always use text messages with him or her in place of email.
6.Texting is less formal than email.
7.If you are experienced at texting for personal reasons, you do not need to practice texting for business.
8.You do not need to identify yourself when you send a text; the phone does it for you.
9.You may look incompetent if you send a text to the wrong person.
10.Not all texts need to be answered immediately.
 Lesson: Mistakes in Texting (Optional)Pre-TestPost-Test
1.You can be fined for texting while driving.
2.People have been seriously injured in accidents caused by texting while walking.
3.It is acceptable to text during pauses in a face-to-face conversation.
4.Putting your phone on the table and checking messages during a meeting is fine as long as others are doing so.
5.The most efficient way to deliver bad news is with a quick text message.
6.Even though text messages are more informal than email, poor punctuation still makes a bad impression.
7.Texting a customer late at night can be effective because the customer will see the message the first thing in the morning.
8.Because text messages are less intrusive than voice calls, you can contact a customer more often by text than by voice.
9.Advertising texts sent to multiple recipients are not considered spam if the recipients have signed up to receive them.
10.Spending a lot of time on personal messages at work is as bad as stealing from your employer.
 Lesson: Using Blogs (Optional)Pre-TestPost-Test
1.A business blog is more likely to attract readers if it has a clear focus and tone.
2.If you have three separate topics to cover, it is better to write three separate posts rather than one long post.
3.Images in a blog post are unnecessary and distracting.
4.A business blog should never link to external sites.
5.Tags are unnecessary if you have a clear title for each post.
6.When you fix an error in an earlier blog post, you should indicate that the material has been corrected.
7.Since comments to a blog post are usually irrelevant, you don't need to pay attention to them.
8.When commenting on other people's blogs, you should avoid blatant advertising for your own company.
9.You should identify yourself by name and affiliation when posting a blog comment for business purposes.
10.If you discover a mistake on someone else's blog, you should point that out with a public comment.
 Lesson: Using Social Media (Optional)Pre-TestPost-Test
1.Social media posts should not invite responses because that will just encourage people to criticize your company.
2.In business use of social media, you should avoid sharing random daily thoughts.
3.When you are representing your company, your social media posts should not discuss politics or religion.
4.By including bits of proprietary information on social media, you benefit your company by sparking public interest.
5.Before mentioning a customer's name on social media, you should get the customer's permission.
6.If you do it subtly, it's good to criticize the competition.
7.A bit of profanity is okay on some types of social media.
8.Social media posts are quickly absorbed and quickly forgotten.
9.When using social media for your business, you should be conversational and show your true personality.
10.To boost your company's profile, you should add the company logo to your personal Facebook page.
 Lesson: Understanding Copyright (Optional)Pre-TestPost-Test
1.A document that lays out the copyright procedures of a company or organization is known as a copyright compliance policy.
2.A digital photo cannot be copyrighted.
3.Promotional text on a company's Web site cannot be copyrighted.
4.You cannot legally distribute derivative works based on a copyrighted work.
5.For establishing "fair use" of copyrighted material, it does not matter whether your use of the material is commercial in nature.
6.For recent works, U.S. copyright lasts long after the creator dies.
7.Instead of quoting a large amount of potentially copyrighted text on a Web site, it is wise to consider quoting a small amount and linking to the original.
8.Publications of the federal government are routinely copyrighted.
9.On a Web site, the "Terms of Use" page may tell you how to request permission for reproducing material from the site.
10.Because copyright exists automatically from the date of creation, there is no point in putting a copyright notice on your company's own Web pages.
 Lesson: Online Security (Optional)Pre-TestPost-Test
1.A "strong" password is seven letters long.
2.Passwords should be changed once a year.
3.A good place to store your passwords is in a computer file called "Passwords."
4.It is a good idea to use the auto-update feature of antivirus software.
5.If your company has good antivirus protection, it is okay to download unknown software to see whether it is useful.
6.You should avoid online offers that seem too good to be true.
7.Even at extremely popular Internet sites, unknown links can be dangerous.
8.The term "phishing" refers to attempts to lure you to an online gaming site when you should be working.
9.You should never give out your Social Security number online.
10.A VPN can help protect vital information even when you log on from a public spot.
 Lesson: Adopting a New Technology (Optional)Pre-TestPost-Test
1.Within your field of business, it is usually wise to be neither the first to adopt a new technology nor the last.
2.If you are checking your social media account 50 times a day, you should set limits on your use of that technology.
3.User forums are mostly a place for people to complain about what their hardware or software cannot do.
4.The default settings on a new device are okay for nearly everyone.
5.When you begin using a new technology, you should adjust the privacy settings to reduce unnecessary exposure of private information.
6.Most new technology requires a learning curve.
7.Organizational culture has little bearing on the adoption of technology.
8.It's best to phase out old technology as fast as possible.
9."Cloud" services can be used to synchronize multiple devices.
10.After a new technology becomes popular, the price will go up.
 Lesson: Separating Electronic Personal Life (Optional)Pre-TestPost-Test
1.On social networking sites, it's impossible to distinguish friends from business associates.
2.It often makes sense to use one social media site for business purposes and a different one for personal networking.
3.If you have separate social media accounts for business and private use, you can do anything you want with your private account.
4.When you email a business contact who is also a good friend, it is acceptable to mix work information and personal exchanges.
5.A good way to separate work and personal life is to save text messaging for use with your friends.
6.Using separate calendar applications can help you keep your business life out of your personal time, and vice versa.
7.A rule of thumb is that you should not check your personal text messages at work more than three times an hour.
8.Customers should have your personal contact information so they can reach you after hours.
9.Installing personal software on a business machine may inadvertently damage your work files.
10.Transferring the company's software to your personal computer for private use is unethical.
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