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Step 4c: Create a Pre- and Post-Test for Class: Work Readiness, 10 a.m.

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For each question, decide whether you want to use the question on the Pre- or Post-Test, or on both. Check the boxes under the Pre-Test column to select the Pre-Test questions. Likewise, click the boxes under the Post-Test column to select the questions for the Post-Test.

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Topic: Meeting Etiquette

 Lesson: Handling Pre-Meeting Details (Optional)Pre-TestPost-Test
1.Once a meeting time has been scheduled, it should never be changed.
2.Reminding people of a meeting will probably annoy them.
3.Large companies often have their own travel director.
4.You may have to provide for refreshments yourself.
5.Public transportation is a good, cheap way to get people to meetings.
6.The senior person at the meeting is responsible for gathering advance materials.
7.The hotel restaurant is always an acceptable place to take important guests to dinner.
8.The meeting break schedule should be flexible enough to match the pace of the meeting itself.
9.Most speakers will bring their own video equipment.
10.You should check back to make sure all your arrangements are being followed.
 Lesson: Leading a Large Meeting (Optional)Pre-TestPost-Test
1.An agenda does not have to be in any particular order.
2.You should introduce new participants to some of the people who have already arrived.
3.You should never joke during your opening remarks.
4.It's important to keep quiet about problems to avoid having them discussed.
5.You should always make sure the meeting's goals are reasonable.
6.Most meetings are mainly to collect ideas. You can talk about putting the ideas into action later.
7.Meetings work out best when people offer a variety of viewpoints.
8.Even arguments can be helpful during some discussions.
9.Letting people talk about whatever interests them is more important than keeping the focus on the agenda topics.
10.Before the meeting ends, you should check that all participants understand what they have promised to do.
 Lesson: Inviting Speakers (Optional)Pre-TestPost-Test
1.A speaker's reputation is enough to ensure a good speech.
2.You should be willing to spend extra to get somebody with a big name.
3.You should make sure the speaker signs a contract.
4.It's wise to ask for a proposal if you have any doubts about the speech.
5.You don't have to worry about the speaker's political agenda.
6.If the speaker comes a day early, he or she should arrange and pay for the night at the hotel.
7.A little special attention to the speaker may pay off in the future.
8.You should make the local travel arrangements for the speaker.
9.The speaker is on his or her own as soon as the talk is over.
10.Your company may need to cover some expenses not included in the speaker's contract.
 Lesson: Introducing Speakers (Optional)Pre-TestPost-Test
1.Your opening comments should include the person's name, title, organization and the topic being presented.
2.Your introduction should provide the speaker's educational history from grade school through graduate degrees.
3.You should list every major committee the speaker has served on.
4.It is good practice to select an anecdote that shows what kind of person the speaker is.
5.Applause serves as a natural transition from your introduction to the speaker who is coming on stage.
6.To keep the audience enthusiastic and attentive, you should lead applause roughly every five minutes.
7.When the speech is over, you should thank the speaker, then let him or her leave the stage alone as the audience applauds.
8.Typically you should collect all the audio and visual materials and machinery as soon as the presentation is over.
9.A small gift is a concrete way of showing your organization's appreciation.
10.Each thank-you letter should include a personal touch.
 Lesson: Facilitating Discussions (Optional)Pre-TestPost-Test
1.Using humor at the beginning of a discussion is unprofessional.
2.If a discussion does not have rules, it may lose focus.
3.It's good to start with a general explanation of what the discussion is about.
4.Don't try to get shy people to say anything.
5.Once a discussion has gone off track, you might as well give up.
6.You should let people disagree but not let them destroy the discussion.
7.It's wise to encourage everyone to see their common goals.
8.To avoid conflicts, teams should always be made up of people from the same department.
9.You should thank everyone on the team whether they have made a contribution or not.
10.If you say something funny, you must apologize quickly.
 Lesson: Closing a Large Meeting (Optional)Pre-TestPost-Test
1.The closing is the least important part of a meeting.
2.A good summary points out individual contributions to the meeting's success.
3.The next meeting can always be scheduled at the end of the current one.
4.Each person should be reminded of his or her commitments.
5.Even an unproductive meeting should end with a positive statement.
6.You need to thank only those who had useful ideas.
7.Evaluations by the participants are useful mainly to make you feel good about yourself.
8.Thank-you letters should include specific details about each participant's contribution.
9.Thanking exhibitors makes it more likely that they will help next time.
10.If you don't have time to follow up on suggestions for improving the meetings, you should appoint someone who can.
 Lesson: Conducting Two-Person Meetings (Optional)Pre-TestPost-Test
1.A meeting schedule should include times for each topic.
2.You should keep your visitor guessing about how long the meeting will run.
3.If you can't keep firmly to your schedule, you've done something wrong.
4.Letting the discussion wander may lead to a loss of focus.
5.All new business should be held over for the next meeting.
6.Letting a meeting run overtime is a good way of showing that it is important.
7.Meetings should end with a review.
8.Putting your papers away shows that you are ready for the visitor to leave.
9.The best time to schedule the next meeting is right after the current meeting is finished.
10.Getting angry in a private meeting shows that you are in charge.
 Lesson: Participating in Meetings (Optional)Pre-TestPost-Test
1.If you must be late for a meeting, you should ask a coworker to take notes for you.
2.Doodling can keep you awake and make it look like you're doing something useful.
3.Once you've read the preliminary materials, you don't need to bring them to the meeting.
4.Handouts can be set aside until after the meeting.
5.Preparing questions and comments will help you make a good impression.
6.It is acceptable to bring up new points in a discussion.
7.Taking notes is for show only; they can be forgotten later.
8.Adding a few words to everyone else's comments will make you look especially impressive.
9.Opinions that you disagree with can be valuable to you.
10.If you don't schedule a time to look over your notes, you may forget important points from the meeting.
 Lesson: Preparing Meeting Visuals (Optional)Pre-TestPost-Test
1.Etiquette refers only to how you look and behave.
2.You need to find out which presentation systems are available before creating your materials.
3.Frames work well for everything except text.
4.Crowding a page makes it harder to read.
5.Books have a horizontal format; presentations work better using a vertical format.
6.Headings can help mark different sections of the presentation.
7.Standard black-on-white type is usually best.
8.Different types of graphs are useful for different purposes.
9.Public domain art is always copyrighted.
10.Some materials can be distributed after the meeting.
 Lesson: Attending a Videoconference (Optional)Pre-TestPost-Test
1.Videoconferences do not involve any security issues.
2.Your role can determine how you prepare for a videoconference.
3.There is no point in looking online for background information for a videoconference.
4.Video dress should be formal but not stiff.
5.People don't always link a face to a name in a videoconference.
6.What you have to say is often important enough to cut into another participant's time.
7.If you don't interrupt, you will lose any chance of making your point during the conference.
8.Microphones usually pick up only the human voice.
9.Participants should already be in their seats when a break ends.
10.Making a lot of comments always increases executives' interest in your future.