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Create Pre- and Post-Tests

The 100 questions available from the Topic you selected are displayed for your review so you can make choices about which questions to ask.

An (R) is shown when a Lesson is one you required when you set up your class. It is recommended that you choose questions only from Required Lessons.

You may ask the same or different questions in the Pre- and Post-Tests by clicking the appropriate columns.

Step 4c: Create a Pre- and Post-Test for Class: Work Readiness, 10 a.m.

The 100 questions available under this Topic with the corresponding Lesson title are displayed below.

For each question, decide whether you want to use the question on the Pre- or Post-Test, or on both. Check the boxes under the Pre-Test column to select the Pre-Test questions. Likewise, click the boxes under the Post-Test column to select the questions for the Post-Test.

When finished with this topic, click the button Save Pre-and Post Test Questions.

This demonstration has already selected questions for the Pre- and Post-Tests. You can review these questions below. Click here to continue.

Topic: Communicating at Work

 Lesson: Improving Communication Skills (Optional)Pre-TestPost-Test
1.You can learn a lot by watching yourself on video.
2.If you are not a natural communicator, training will help.
3.If someone doesn’t understand you, it’s his fault.
4.Part of communicating is interpreting situations and knowing how to respond.
5.Different situations require different types of communication.
6.People are born communicators, so practice doesn’t help.
7.Body language can say more than your words.
8.A positive attitude in the workplace means you are not working.
9.Your voice on a recording sounds different from what you hear when you speak.
10.Watching yourself on video is not worth the time.
 Lesson: Effective Oral Communication (Optional)Pre-TestPost-Test
1.Talking less and saying more occurs when you are succinct.
2.Succinct speech is short, careful and to the point.
3.A pleasant voice is an inherited trait that cannot be totally changed.
4.Poor pronunciation is a habit that can be broken.
5.Volume can influence the success of a speaker’s presentation.
6.Tone of voice is not as important as the words themselves.
7.Proper grammar is out of style in the high-tech world.
8.Your vocabulary increases the more you read.
9.Your voice volume should always be the same.
10.Getting the audience involved makes them more interested in what you are saying.
 Lesson: Effective Written Communication (Optional)Pre-TestPost-Test
1.Think before your write.
2.Use the same style and approach no matter who will be reading your message.
3.The way you order the points you want to make is unimportant.
4.Make your most important point quickly and concisely.
5.If you can understand your memos, anyone should.
6.Use big words in documents to make them seem more important.
7.A professional tone is usually conservative and formal.
8.Avoid confusing similar-sounding words that have different meanings.
9.A short document shouldn’t require proofreading.
10.A written outline is more important than your words.
 Lesson: Effective Nonverbal Skills (Optional)Pre-TestPost-Test
1.Different cultures use different nonverbal language.
2.Hand gestures can help you make your point.
3.In Western cultures, it is rude to look someone in the eye.
4.Leaning into a conversation shows interest.
5.Always stand as close to the other person as possible.
6.Exaggerated gestures show assertiveness in the business world.
7.Most businesses are happy to overlook personal nervous habits.
8.Continually putting your hands on your face makes you seem insecure.
9.Aggressive behavior is a good way of showing self-confidence.
10.Barrier body language tells people to keep away.
 Lesson: Effective Word Use (Optional)Pre-TestPost-Test
1.Companies hire employees based on their complex vocabularies.
2.When delivering good news, come right to the point.
3.Don’t be honest when delivering bad news.
4.Correct word usage is an essential communication skill.
5.How you pronounce words is not important for conducting work-related matters.
6.Positive speech helps create a positive atmosphere.
7.Showing self-doubt makes you look hopeful.
8.Using good grammar in today’s culture isn’t worth the trouble.
9."Red flag" words are a sign of good things coming.
10.A simple vocabulary helps you to be understood by everyone.
 Lesson: Giving and Receiving Feedback (Optional)Pre-TestPost-Test
1.Getting and giving feedback is critical to learning a new job.
2.There is no need to take notes on verbal feedback.
3.It is appropriate to ask trainers questions about their feedback.
4.If you don’t use others' feedback, they may stop offering it.
5.Nonverbal behavior means very little in feedback.
6.Be stern and aggressive when pointing out mistakes.
7.Feedback should focus on the problem, not the person.
8.To engage trainees on many levels, vary your training techniques.
9.Happy workers don’t need your support.
10.Arguing helps clear up problems.
 Lesson: Handling Anger (Optional)Pre-TestPost-Test
1.It’s never right to be angry at work.
2.When identifying causes of anger, don’t forget to include yourself.
3.Emotions may lie behind your immediate anger.
4.Before sorting out the facts, confront those who make you angry.
5.Talking should be used as a way to practice confrontation.
6.Though you can hold your anger inside, it may cause health problems.
7.Stress reduction is an excellent coping tool.
8.Confronting others is always a mistake.
9.In a win-win situation, you and the other party both win.
10.Anger is a negative emotion, so handling it has nothing to teach you.
 Lesson: Dealing with Difficult Coworkers (Optional)Pre-TestPost-Test
1.The key to forming good relationships is in little considerations.
2.Stereotyping is a shallow way to judge other workers.
3.Keep approaching aloof workers: they want attention.
4.Assume that your first impression is the correct one.
5.The reasons behind another person’s reactions to you are unimportant.
6.A coworker intensely involved in a task may not be in a position to socialize.
7.The best response to a snide remark is no response at all.
8.Discussing the problem will only make it worse.
9.Even if the problem is not solved, you can agree to disagree.
10.Asking for reassignment based on personality conflicts may make you look weak.
 Lesson: Dealing with a Difficult Boss (Optional)Pre-TestPost-Test
1.Assume that the boss is right.
2.Bosses deserve respect only if they are pleasant to work for.
3.Confide your anger about the boss to a friendly coworker.
4.Refrain from angry replies, even if you might be right.
5.Keep a journal at work for expressing your feelings.
6.Mentors can show you ways to avoid conflict with your boss.
7.Being aware of your boss’s body language is smart.
8.Talking to the boss will usually resolve a problem immediately.
9.Human Resources is the official place to take your grievance.
10.As a last resort, complain to the boss’s boss.
 Lesson: Dealing with Difficult Customers (Optional)Pre-TestPost-Test
1.Customers are always right, even when they are wrong.
2.Customers always know exactly what they want in a product.
3.Repeating points helps you understand what the customer wants.
4.Letting the customer talk takes up your valuable time.
5.Listening to customers involves more than just hearing the facts.
6.Difficult customers should be shown that they are mistaken.
7.If you can’t satisfy the customer’s needs, it’s time to give up.
8.Giving quality service means going the extra mile for the customer.
9.Supervisors should be called in on when you need rescuing from a customer.
10.Thanking a difficult customer is just being sarcastic.
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