Timothy
The Teacher’s Desktop
Class: Work Readiness, 10 a.m.
Student: Dennis Baker
Category: Workplace Effectiveness
Topic: Customer Service
Back to the topics.
| Required Questions | Optional Questions | |||
|---|---|---|---|---|
| Lesson | Correct | Score | Correct | Score |
| Gaining Customer Trust | 8 out of 10 | 80.0% | ||
| Interacting with Customers | 6 out of 10 | 60.0% | ||
| Giving Customers What They Want | 9 out of 10 | 90.0% | ||
| Handling Customer Complaints | 7 out of 10 | 70.0% | ||
| Customer Service by Telephone | 9 out of 10 | 90.0% | ||
| Customer Service by Internet | 9 out of 10 | 90.0% | ||
| Learning What Customers Want | Not complete | |||
| Keeping Customers Coming Back | Not complete | |||
| Seeing the Customer's Point | Not complete | |||
| Selling Yourself and the Company | Not complete | |||
