Timothy
The Teacher’s Desktop
Class: Work Readiness, 10 a.m.
Student: Karin Mercurio
Category: Business Etiquette
Topic: Telephone and Email Etiquette
Back to the topics.
| Required Questions | Optional Questions | |||
|---|---|---|---|---|
| Lesson | Correct | Score | Correct | Score |
| Creating a Good Impression | Not complete | |||
| Better Telephone Conversations | Not complete | |||
| Barriers to Phone Conversations | Not complete | |||
| Making and Returning Calls | Not complete | |||
| Keeping Phone Calls Professional | Not complete | |||
| Making Cold Calls | Not complete | |||
| Handling Conference Calls | Not complete | |||
| Handling Unsolicited Calls | Not complete | |||
| Appropriate Work Email | Not complete | |||
| Mistakes of Work Email | Not complete | |||
