The Teacher’s Desktop
Class: Work Readiness, 10 a.m.
Student: Anne Hilbert
Category: Workplace Effectiveness
Topic: Customer Service
Back to the topics.
Required Questions | Optional Questions | |||
---|---|---|---|---|
Lesson | Correct | Score | Correct | Score |
Gaining Customer Trust | 9 out of 10 | 90.0% | ||
Interacting with Customers | 9 out of 10 | 90.0% | ||
Giving Customers What They Want | 9 out of 10 | 90.0% | ||
Handling Customer Complaints | 7 out of 10 | 70.0% | ||
Customer Service by Telephone | 9 out of 10 | 90.0% | ||
Customer Service by Internet | 6 out of 10 | 60.0% | ||
Learning What Customers Want | Not complete | |||
Keeping Customers Coming Back | Not complete | |||
Seeing the Customer's Point | Not complete | |||
Selling Yourself and the Company | Not complete |