Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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Two electricians working together

1. Care about being a good communicator

Ask people if they are good communicators, and most will answer "Yes." Yet many work-related problems are caused by poor communication. To get ahead, you need to be a good communicator.

Imagine that you say to a coworker, "I’ll meet you at the job site in a few minutes." If your coworker arrives in 10 minutes and has to wait for you another 20 minutes, he may be angry. Yet, you may believe thirty is a "few" minutes. A good communicator would have said, "I will meet you in 30 minutes."

Typical results of poor communication:

  • Misunderstandings
  • Confusion
  • Mistakes
  • Angering customers or coworkers
  • Losing a project
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