Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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3. Don’t assume people will understand you

Just because you have said or written something that is clear to you does not mean the receiver will understand your message. Humans have different experiences and backgrounds, and what we hear or read is influenced by our backgrounds.

The person making a statement or writing a note is responsible for making sure a communication is understood. A good communicator asks listeners for feedback to make sure the intended message is getting through.

Ask these questions to determine if your communication is clear to the receiver:

  • "What questions do you have so far?"
  • "Would you like to comment?"
  • "Do you agree or disagree?"
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