Alicia Demo Version
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Communicating at Work
Lessons

Improving Communication Skills (R)

Effective Oral Communication

Effective Written Communication

Effective Nonverbal Skills

Effective Word Use

Giving and Receiving Feedback

Handling Anger

Dealing with Difficult Coworkers

Dealing with a Difficult Boss

Dealing with Difficult Customers

Required lessons are indicated by (R).
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6. Watch yourself on video

Watching yourself on video for the first time can be embarrassing. However, once you get used to it, you will learn from your mistakes.

Think of a video recording as a audio/video mirror. You can change what you see and hear.

Some things you might notice and learn:

  • Your posture — Do you stand erect?
  • Eye contact — Do you look directly at the listener?
  • Poise — Do you appear confident?
  • Pause — Do you pause between ideas so others can absorb what you say?
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