Alicia Demo Version
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Telephone and Email
Etiquette Lessons

Creating a Good Impression

Better Telephone Conversations

Barriers to Phone Conversations

Making and Returning Calls

Keeping Phone Calls Professional

Making Cold Calls

Handling Conference Calls

Handling Unsolicited Calls

Appropriate Work Email

Mistakes of Work Email

Required lessons are indicated by (R).
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Young woman on the phone at work

“ I used to think, ‘What’s the big deal about talking on the telephone?’ Then I went to work and learned there’s a whole set of rules just for using the phone. One that gave me trouble at the beginning was the rule against making and taking personal calls on company time. “

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