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Creating a Good Impression
Better Telephone Conversations
Barriers to Phone Conversations
Making and Returning Calls
Keeping Phone Calls Professional
Making Cold Calls
Handling Conference Calls
Handling Unsolicited Calls
Appropriate Work Email
Mistakes of Work Email
Required lessons are indicated by (R).
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I used to think, ‘What’s the big deal about talking on the telephone?’ Then I went to work and learned there’s a whole set of rules just for using the phone. One that gave me trouble at the beginning was the rule against making and taking personal calls on company time. 
Work Habits
Workplace Effectiveness
Business Etiquette
Communication Skills
The Job Search
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