Alicia Demo Version
× 2

Telephone and Email
Etiquette Lessons

Creating a Good Impression

Better Telephone Conversations

Barriers to Phone Conversations

Making and Returning Calls

Keeping Phone Calls Professional

Making Cold Calls

Handling Conference Calls

Handling Unsolicited Calls

Appropriate Work Email

Mistakes of Work Email

Required lessons are indicated by (R).
Click the logo below to access My Digital Notebook.

My Digital Library Submit Digital Notebook as a video file Submit Digital Notebook as a video file Submit Digital Notebook as a video file

A "Hold" button on a business telephone

7. Use "Hold" only when necessary

Being put on hold is annoying and frustrating. How do you like holding for several minutes after your call is answered?

While "hold" is an important and helpful telephone feature when used wisely, it is easily abused. Some callers hang up if they have held longer than they like. Whenever possible, keep talking with the caller, even while checking information on your computer. Ask the caller's permission first before using “hold”.

Ways to avoid or limit "hold":

  • When checking to see whether a coworker can take a transfer, place the caller on "hold" only while actually talking to the coworker.
  • Don't put a caller on hold to take another call, which you then also put on hold to return to the first call.
Work Habits Workplace Effectiveness Business Etiquette Communication Skills The Job Search Scores
Copyright © 2022. Career Solutions Publishing. All Rights Reserved.