Alicia Demo Version
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Emotional Intelligence
Lessons

Understanding Emotional Intelligence

Personal Benefits of Emotional Intelligence

Career Benefits of Emotional Intelligence

Emotional Intelligence and Leadership

Improving Self-Awareness

Improving Self-Regulation

Improving Self-Motivation

Improving Empathy

Improving Social Skills Through Empathy

Effects of EI in the Workplace

Required lessons are indicated by (R).
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Assessment (continued)

11. Having a high EI means being able to:

a. identify the emotions you feel at any given moment

b. manage your emotions so they don’t get the best of you

c. understand the emotions that other people are likely feeling

d. all of these choices

12. Self-awareness involves

a. knowing when a friend is jealous of you

b. being able to separate and name different emotions you feel

c. being able to define what “emotion” means

d. knowing when you’ve made a mistake

13. Self-regulation means

a. being aware of the regulations where you work

b. repressing your emotions

c. learning to deal with emotions in a productive way

d. none of these choices

14. Desire for a promotion is an example of

a. self-motivation

b. an internal goal

c. an external goal

d. self-advancement

15. Empathy means

a. being aware of other people’s feelings even when they don’t talk about them

b. feelings about someone

c. being aware of your own feelings

d. listening closely

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