Demonstrating a Good Attitude (R)
Gaining and Showing Respect
Demonstrating Responsibility
Showing Dependability
Being Courteous
Showing Pride in Work
Gaining Coworkers' Trust
Persevering
Handling Criticism
Showing Professionalism
Required lessons are indicated by (R).Click the logo below to access My Digital Notebook.
16. Coworkers may not tell you when they think you have a bad attitude because
a. they want the boss to catch you being negative
b. they want you to get yourself in trouble
c. they want someone else to tell you about your attitude
d. people are basically nice
Your answer, d, is correct. You may think you have a good attitude, but others may disagree. Because most people are "nice," they may not tell you what they really think of your attitude.
17. Which of these statements is true about attitude?
a. everyone has the same attitude at work
b. different people have different attitudes at work
c. everyone at the same company is expected to have the same attitude
d. attitude should not matter as long as your work is high quality
Your answer, b, is correct. All people do not display the same attitude toward life, their work, and other people. If people tend to stay away from you, the reason may be your attitude.
18. For career growth, you should
a. perform to meet minimum expectations of your employer
b. perform beyond minimum expectations of your employer
c. do your best and avoid worrying about expectations
d. try to reach the expectations of your coworkers
Your answer, b, is correct. Reaching minimum expectations will not lead to career growth, salary increases and promotions. You should go beyond your employer’s minimum expectations.
19. If you experience personal problems at home, how should you respond when someone at work asks the question, “How are things going?”
a. share what is wrong at home
b. try to elicit sympathy
c. show a pitiful face
d. none of these choices
Your answer, d, is correct. Everyone has personal problems, and many people like to talk about them. Even though your problems may seem severe, avoid bringing them to work. A neutral answer, such as “We’re working through. Thank you for asking” is best.
20. Which of the following is not an objectionable behavior at work?
a. resenting authority
b. complaining about things you don’t like
c. believing that a task is too small for you
d. asking a question when you are uncertain about something
Your answer, c, is not correct. Sulking, complaining, resenting authority, or thinking that something is too small for you to do, are objectionable workplace behaviors.