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Creating a Good Impression
Better Telephone Conversations
Barriers to Phone Conversations
Making and Returning Calls
Keeping Phone Calls Professional
Making Cold Calls
Handling Conference Calls
Handling Unsolicited Calls
Appropriate Work Email
Mistakes of Work Email
Required lessons are indicated by (R).
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Assume that you are the person who answers the phone for DVD Empire, a 15-person company that sells DVDs of movies and music videos. Your supervisor has asked you to record a new voice message for incoming callers to hear when you are away from the desk.
Enter the message in the box by following the guidelines in this lesson.
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Work Habits
Workplace Effectiveness
Business Etiquette
Communication Skills
The Job Search
Scores