Alicia Demo Version
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Telephone and Email
Etiquette Lessons

Creating a Good Impression

Better Telephone Conversations

Barriers to Phone Conversations

Making and Returning Calls

Keeping Phone Calls Professional

Making Cold Calls

Handling Conference Calls

Handling Unsolicited Calls

Appropriate Work Email

Mistakes of Work Email

Required lessons are indicated by (R).
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3. Give a proper greeting

Most companies will provide you with the type of greeting they want you to use for incoming calls. If you are the "first-contact" receptionist, you may even be given the exact words to say. However, there are standard rules that any company would expect you to follow.

Here are some of those rules:

  • If you answer all incoming calls, your greeting should include the company name and a short, positive phrase. You don't need to add your own name: "Good morning, Humboldt Construction, how may I help you?"
  • If you receive a transferred or direct call to your office, state your name: "Good morning, this is Matthew Equilian."
  • Keep your tone positive and expectant.
  • Never answer with "Hold, please" before giving a greeting, even if you have three other calls waiting. This is extremely rude!
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