Alicia Demo Version
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Telephone and Email
Etiquette Lessons

Creating a Good Impression

Better Telephone Conversations

Barriers to Phone Conversations

Making and Returning Calls

Keeping Phone Calls Professional

Making Cold Calls

Handling Conference Calls

Handling Unsolicited Calls

Appropriate Work Email

Mistakes of Work Email

Required lessons are indicated by (R).
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Man hanging up a telephone

9. Hang up after the caller

Make certain the caller has time to say everything she intended to say. Encourage any additional comments arising from the call itself.

An abrupt cut-off can upset an otherwise satisfied caller and create bad feelings about your company. Hang up only after you are sure the caller is finished. To be safe, wait for the final "click."

Typical ways to wind up the call:

  • "Is there anything else I can help you with?"
  • "I hope that takes care of the problem. Can you think of anything else?"
  • "I think we've gone over everything you mentioned. Should I add anything when I talk to Mr. Barclay?"
  • "I'll give this message to Ms. Hamsun and have her call you. Is that everything?"
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