Assessment (continued)

a. be aggressive but fair

b. stress what's right about someone's work, rather than what's wrong

c. emphasize the team leader's wishes

d. none of these choices

Your answer, b, is correct. Feedback can improve someone else's performance. But it should be helpful feedback. First, say what someone did well, and then offer suggestions for doing even better.

a. suggest outside resources that could help resolve the issue

b. suggest a cooling-off period

c. look for common ground

d. all of these choices

Your answer, d, is correct. All of these options — suggesting outside resources, proposing a cooling-off period, and looking for common ground — are good ways to help your team resolve its conflicts.

a. race

b. personality characteristics

c. ethnicity

d. age

Your answer, b, is correct. Personality characteristics are important in matching team members to tasks. For instance, research should be handled by a team member who is patient and detail-oriented

a. keeping track of all the details

b. identifying the weak spots in the team's performance

c. keeping the team's overall purpose and goals in mind

d. promoting trust among all team members

Your answer, d, is not correct. To see the big picture, look at the team's overall purpose and all of its important goals.

a. solve problems better than individuals working alone

b. promote employee solidarity

c. improve morale

d. help maintain the budget

Your answer, a, is correct. Organizations use teams because they are better at solving problems than people working alone.